This is the first of two checklists that can be used to ensure that all non-standard operational events (incidents, errors and problems) are identified, recorded, analyzed and resolved through the use of a suitable problem management system. COBIT Delivery Standard 10 – Manage Problems and Incidents, identifies objectives for managing problems and incidents. The specific objectives listed in this checklist can be mapped onto relevant IT Infrastructure Library (ITIL) activities. The first checklist deals with incident management.