KnowledgeLeader's 2011 Annual Member Survey Results

Thank you to all members who participated in our survey late last year! Here are some of the things we heard from you and our plans for responding to your feedback.


Rating the Quality of KnowledgeLeader Material




93% said the quality of material on KnowledgeLeader is of Good or Excellent quality. 0% thought it was Poor.



Rating the Overall Value of a KnowledgeLeader Subscription




97% said they value their KnowledgeLeader subscription. 55% said it is Very Valuable.



KnowledgeLeader Server Upgrades




KnowledgeLeader upgraded its servers in 2011 and 98% of respondents said the site speed is on par with other sites or better.



Satisfaction with Customer Support




Of the respondents who contacted Customer Support in 2011, 93% said the help was Good or Excellent. 0% said it was Poor.





Often Requested Topics for 2012

• ERM/Risk Management
• IT Related
• Best Practices
• Telecommunications
• Fraud Audit
• More subjects relevant to small audit shops
• Social media policies/compliance
• Internal auditing vs. external auditing
• Corporate governance
• Continued coverage of legislated compliance under Dodd Frank and SOX

• "I conduct benchmark studies with the best practitioners on a daily basis.  It has helped me get good results within a short time."
• "Love your product so much that I convinced the next level of management that it needed to be a permanent tool for our department and now it is."
• "A little more refinement in the search engine would be great"
• "The material is good, however a bit repetitive for certain topics, at least."
• "I like the weekly e-mail. That is how I keep up to date on the content and it is an excellent prompt for new relevant articles."
• "I require KnowledgeLeader to ensure that I am informed and up to date and also as a "second opinion" for some aspects of my role."
• "I have not had a huge exposure to customer support but on the occasions I have utilized the service I have been most impressed.”
• "Response to my queries are fast."
• "Better organize the data or enhance the search features to provide more relevant information"
• "You are always informing subscriber about important information and other details."
• "Some searches are spot on, but others don't result in specific info we're looking for."
• "We have lots of choices to choose from. This is best."